Get Paid When Your Flight Gets Delayed - Africlaim

Rate this item
(0 votes)
Get Paid When Your Flight Gets Delayed - Africlaim

Africlaim was an idea conceived out of the sheer frustration of seeing African air passengers being unfairly treated by foreign airlines. It all started in 2017 when Ifeanyi was on a delayed flight coming back into the country for one of the long holidays. Back then, getting paid for flight delays was pretty much a myth. He tweeted something about the flight delay and a couple of fishy bot accounts spammed his mentions claiming they could help him get compensated by the airline. He didn’t pay it any much attention until some days later when it casually came up in a conversation he was having with Chibuzo.

They decided to dig deeper into the whole thing, and with the support of some friends with legal backgrounds, they were able to claim Ifeanyi’s compensation (about £540) from the airline in a little over a month. It felt so unreal at that time and they could only imagine how many people were yet to claim their rightful compensation from the airline. In a genuine effort to spread the word, they opened a twitter account to tweet at random Nigerian passengers who had tweeted anything about flight delays in the country. Once people responded, they would then send them additional information regarding their eligibility status. A few people would then reply asking Chibuzo and Ifeanyi to help them out – which meant carrying out the entire claim process on their behalf. Before they knew it, the news of what they were doing spread like a wildfire and the rest is history. Today, Africlaim has over 4,000 people and counting.

When asked about some of the challenges encountered so far, Chibuzo describes the general lack of awareness of air passenger rights in this part of the world, and the public’s lack of trust in the legal system, as the two biggest issues the company has faced in the past two years. In Nigeria, less than 0.2 per cent of air passengers are aware of their rights, and less than 10 per cent of those passengers know what to do when their flight is delayed or cancelled. Africlaim is the first company in this part of the world to tackle this specific problem, so we’ve had the sole responsibility of educating as many passengers as possible about their rights and this has been anything but easy.

In response to the COVID-19 pandemic, Africlaim launched a COVID-19 flight disruption help initiative as a part of efforts to mitigate the impact of the COVID-19 pandemic on air travelers. For anyone who has suffered a flight disruption or just wants to learn the basics about their air passenger rights, they can simply visit our website. For those who want to benefit from our COVID-19 flight disruption help initiative, they can simply send their complaints to This email address is being protected from spambots. You need JavaScript enabled to view it. and our team will be more than happy to help you.

Africlaim was founded in 2018 by Chibuzo Ofulue and Ifeanyi Ezechukwu. The start-up business is dedicated to activating air passenger rights which are usually neglected within the African continent.

 

Written by: Odufa Agba

Client Relationship Management Africlaim

www.africlaim.com

 

Read 6166 times Last modified on Sunday, 13 September 2020 15:02
« Sarat Lara Braimah: Making Roads Out of Water

Written By:

Other Media
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Latest from Other Media

Login to post comments
back to top

Joomla! Debug Console

Session

Profile Information

Memory Usage

Database Queries