They decided to dig deeper into the whole thing, and with the support of some friends with legal backgrounds, they were able to claim Ifeanyi’s compensation (about £540) from the airline in a little over a month. It felt so unreal at that time and they could only imagine how many people were yet to claim their rightful compensation from the airline. In a genuine effort to spread the word, they opened a twitter account to tweet at random Nigerian passengers who had tweeted anything about flight delays in the country. Once people responded, they would then send them additional information regarding their eligibility status. A few people would then reply asking Chibuzo and Ifeanyi to help them out – which meant carrying out the entire claim process on their behalf. Before they knew it, the news of what they were doing spread like a wildfire and the rest is history. Today, Africlaim has over 4,000 people and counting.
When asked about some of the challenges encountered so far, Chibuzo describes the general lack of awareness of air passenger rights in this part of the world, and the public’s lack of trust in the legal system, as the two biggest issues the company has faced in the past two years. In Nigeria, less than 0.2 per cent of air passengers are aware of their rights, and less than 10 per cent of those passengers know what to do when their flight is delayed or cancelled. Africlaim is the first company in this part of the world to tackle this specific problem, so we’ve had the sole responsibility of educating as many passengers as possible about their rights and this has been anything but easy.
Africlaim was founded in 2018 by Chibuzo Ofulue and Ifeanyi Ezechukwu. The start-up business is dedicated to activating air passenger rights which are usually neglected within the African continent.
Written by: Odufa Agba
Client Relationship Management Africlaim